WhatsApp automation build

Rice Store WhatsApp Bot

Commerce-ready WhatsApp assistant with cart, location capture, payments, and AI live handoff.

Overview

As lead developer I shipped a bespoke WhatsApp automation for a regional rice store. Customers can browse SKUs, add multiple rice varieties to a cart, drop their delivery location, and finish checkout without ever leaving WhatsApp. The flow layers an AI assistant for FAQs plus a ManyChat-driven fallback to live agents, cutting response time while keeping empathy-heavy sales intact.

Key Features

•Interactive catalog with rice varieties, quantity selectors, and cart summaries delivered via WhatsApp rich messages.
•Location hand-off that pins the customer’s delivery address directly into the order record for riders.
•Integrated payment flow so shoppers can confirm and pay within chat (no extra landing pages).
•AI FAQ assistant trained on store policies with seamless escalation to a live support agent.
•Skills: WhatsApp, AI Chatbot, ManyChat, Customer Support, Chatbot Automation.